Table 2 The sociodemographic and institutional characteristics of the sampling inpatients’ satisfaction in China

Sex

 Male

38(0.05)

153(0.18)

2,073(2.46)

22,213(26.31)

16,660(19.73)

 Female

48(0.06)

147(0.17)

2,233(2.64)

23,506(27.84)

17,367(20.57)

Age

 Under 18

12(0.01)

22(0.03)

387(0.46)

3,218(3.81)

2,712(3.21)

 19–39

15(0.02)

65(0.08)

1,028(1.22)

8,677(10.28)

7,142(8.46)

 40–59

16(0.02)

98(0.12)

1,407(1.67)

15,744(1.67)

11,186(13.25)

 Above 60

43(0.05)

115(0.14)

1,484(1.76)

18,080(21.41)

12,987(15.38)

Residence

 Local city

72(0.09)

245(0.29)

3,708(4.39)

40,349(47.79)

28,495(33.75)

 Other cities in the province

1(0.00)

18(0.02)

225(0.27)

2,531(3.00)

2,620(3.10)

 Other provinces

10(0.01)

37(0.04)

361(0.43)

2,793(3.31)

2,868(3.40)

 Hong Kong, Macao Taiwan

0(0.00)

0(0.00)

9(0.01)

31(0.04)

23(0.03)

 Overseas

3(0.00)

0(0.00)

3(0.00)

15(0.02)

21(0.02)

Insurance

 Urban employee medical insurance

55(0.07)

167(0.20)

2,357(2.79)

21,462(25.42)

14,722(17.44)

 Medical insurance for urban and rural residents

26(0.03)

96(0.11)

1,464(1.73)

20,489(24.27)

15,393(18.23)

 Public funded health care

0(0.00)

2(0.00)

40(0.05)

185(0.22)

192(0.23)

 Commercial insurance

0(0.00)

0(0.00)

24(0.03)

138(0.16)

160(0.19)

 Out of pocket

3(0.00)

12(0.01)

211(0.25)

1,574(1.86)

1,174(1.39)

 Others

2(0.00)

23(0.03)

210(0.25)

1,871(2.22)

2,386(2.83)

Occupation

 Students

47(0.06)

115(0.14)

1,705(2.02)

11,571(13.70)

4,868(5.77)

 Company employees

2(0.00)

21(0.02)

228(0.27)

2,907(3.44)

3,270(3.87)

 Corporate executives

2(0.00)

2(0.00)

29(0.03)

333(0.39)

354(0.42)

 Workers

1(0.00)

16(0.02)

217(0.26)

2,698(3.20)

2,719(3.22)

 Farmers

14(0.02)

50(0.06)

678(0.80)

9,486(11.23)

6,701(7.94)

 Civil servants

0(0.00)

5(0.01)

36(0.04)

375(0.44)

648(0.77)

 Military personnel

0(0.00)

1(0.00)

17(0.02)

129(0.15)

360(0.43)

 Individual operation

4(0.00)

3(0.00)

59(0.07)

747(0.88)

807(0.96)

 Unemployed

3(0.00)

11(0.01)

227(0.27)

2,683(3.18)

1,751(2.07)

 Retired, self-employed, others

13(0.02)

76(0.09)

1,110(1.31)

14,790(17.52)

12,549(14.86)

Income

 Under 30,000 yuan

67(0.08)

189(0.22)

3,025(3.58)

28,264(33.47)

17,400(20.61)

 30,000 −100,000 yuan

16(0.02)

92(0.11)

989(1.17)

13,807(16.35)

12,461(14.76)

 100,000–200,000 yuan

2(0.00)

13(0.02)

228(0.27)

3,042(3.60)

3,122(3.70)

 200,000–500,000 yuan

1(0.00)

5(0.01)

47(0.06)

454(0.54)

805(0.95)

 500,000 yuan and above

0(0.00)

1(0.00)

17(0.02)

152(0.18)

239(0.28)

Reason

 The hospital is well-known

4(0.00)

29(0.03)

494(0.59)

7,130(8.44)

8,268(9.79)

 The high technology, and advanced equipment

10(0.01)

66(0.08)

794(0.94)

10,840(12.84)

9,148(10.83)

 Good attitude

13(0.02)

21(0.02)

378(0.45)

5,062(5.99)

5,782(6.85)

 Good environment

4(0.00)

22(0.03)

294(0.35)

2,624(3.11)

1,335(1.58)

 Nearby

16(0.02)

80(0.09)

1,193(1.41)

12,838(15.20)

6,583(7.80)

 Reasonable fees

1(0.00)

5(0.01)

189(0.22)

1,575(1.87)

537(0.64)

 Introduced by other people, there are acquaintances in the hospital, others

38(0.05)

77(0.09)

964(1.14)

5,650(6.69)

2,374(2.81)

Referral

 Referral from higher level hospitals

47(0.06)

112(0.13)

1,595(1.89)

10,522(12.46)

3,778(4.47)

 Referral from hospitals of the same level

3(0.00)

9(0.01)

90(0.11)

766(0.91)

911(1.08)

 Referral from lower level hospitals

1(0.00)

10(0.01)

113(0.13)

1,087(1.29)

1,218(1.44)

 Referral from community clinics

0(0.00)

5(0.01)

33(0.04)

212(0.25)

184(0.22)

 Directly come to the hospital

35(0.04)

164(0.19)

2,475(2.93)

33,132(39.24)

27,936(33.08)

Level

 Tertiary hospital

0(0.00)

11(0.01)

173(0.20)

1,023(1.21)

197(0.23)

 Secondary hospital

48(0.06)

104(0.12)

1,811(2.14)

18,612(22.04)

9,031(10.70)

 Community health centers

38(0.05)

185(0.22)

2,322(2.75)

26,084(30.89)

24,799(29.37)

Type

 Gynecology hospital

2(0.00)

10(0.01)

168(0.20)

1615(1.91)

959(1.14)

 Traditional Chinese medicine hospital

3(0.00)

3(0.00)

121(0.14)

1,459(1.73)

909(1.08)

 General hospitals

71(0.08)

275(0.33)

3,907(4.63)

41,384(49.01)

31,351(37.13)

 Tumor hospital

0(0.00)

2(0.00)

61(0.07)

1,019(1.21)

693(0.82)

 Other

10(0.01)

10(0.01)

49(0.06)

242(0.29)

115(0.14)

Ownership

 Private

3(0.00)

16(0.02)

357(0.42)

2,845(3.37)

2,210(2.62)

 Public

83(0.10)

284(0.34)

3,949(4.68)

42,874(50.78)

31,817(37.68)