Table 1 People centered care attribute and items
PCC attributes | Items |
|---|---|
Continuity | Do you think the admission procedure was smooth? |
Are you satisfied with the overall service flow of hospitalization? | |
Are you satisfied with the internal signage and the clarity of instructions? | |
Information sharing | Are you satisfied with the doctor's information about your diagnosis and 1condition? |
Are you satisfied with the doctor's information about the treatment plan, prognosis and medical risks? | |
Did the medical staff introduce to you the use of medication, adverse effects and precautions clearly? | |
Enhanced access | On the day you were admitted to the hospital, were you satisfied with the meticulousness of the doctor's first examination? |
How satisfied were you with the doctor's attention to detail during the room visit? | |
What do you think of the general level of treatment by the doctor? | |
Effectiveness | When you experience pain or discomfort, are you satisfied with the care and treatment provided by the medical staff? |
Are you satisfied with the improvement of your symptoms through treatment? | |
Respect | Are you satisfied with the protection of your privacy by the medical staff during examination or treatment? |
Are you satisfied with the doctor's service attitude? | |
Are you satisfied with the nurses' service attitude? |